Manage Subscription

Changing Your Plan

You can request a plan change at any time from Workspace Settings → Plans & Billing.

  • Upgrades are charged and applied immediately. Your new plan's granted credits are available right away, and your billing cycle may change depending on the type of upgrade.

  • Monthly-to-annual switches within the same plan are billed at the discounted annual rate on your next scheduled payment date, which starts a new billing cycle.

  • Downgrades are applied and charged at your next credit grant. Until then, you keep your existing plan's benefits. If you downgrade during an annual subscription, the difference is refunded.

Usage This Period

On Workspace Settings → Plans & Billing, you can view your workspace's monthly granted credits, remaining balance, credit reset date, and any scheduled plan change or termination (if requested).

Your reset date follows your workspace's billing cycle (for example, if you subscribed on January 20, your credits reset on the 20th of each month). Base credits do not roll over, while Top-up credits are valid for 90 days from the date they were added.

Cancellation & Refunds

How to Cancel

You can cancel your subscription at any time.

  1. From the home screen, go to your Workspace Settings page.

  2. Select the Plans & Billing menu.

  3. Under Cancellation & Refunds, click the Cancel payment button.

  4. Select your preferred refund option.

  5. Click the Confirm Cancellation button.

Note: If a refund is not available — for example, because credits have been used or more than 7 days have passed since payment — no refund amount will be shown, as the payment is not eligible for a refund. When you stop a recurring subscription, it is either refunded immediately or discontinued automatically at your next payment date, depending on whether the current month is eligible for a refund.

After Cancellation

  • Your plan stays active until the end of the current billing cycle, and you retain full access to all features during that time.

  • Your subscription will not renew automatically.

For more details, see the Billing & Refunds Policy.

Account Deletion

To delete your ShoeCatch account, you must first cancel any active subscription, and if you have a shared workspace, you must transfer ownership to another user. This ensures you don't accidentally lose paid access and that ownership and billing rights for shared workspaces are preserved.

How to Delete Your Account

  1. From the home screen, go to your Workspace Settings page.

  2. Click Account Settings in the sidebar.

  3. At the bottom, click the Delete button next to Delete Account.

  4. If your account can't be deleted, the reason will be shown. Once resolved, you'll be able to delete your account.

Viewing & Exporting Usage

You can review credit consumption by folder, canvas, user, and time period within your workspace, making it easy to analyze and manage credit usage. You can also export your workspace's usage data as a CSV for reporting or analysis.

For support, contact support@shoecatch.ai.